Local Inventory

Dennis Röttger Leave a Comment

Local Inventory continuously collects all relevant hardware and software data and transmits it to the central server at regular intervals. The best thing about this is that all that is required to implement the Local Inventory is a simple distribution to the relevant computers.

PRTG-Connector

Najani Mugan Leave a Comment

The interface for automated IT incident management PROBLEM DESCRIPTION IT disruptions cause unwanted interruptions to day-to-day business and are guaranteed to occur from time to time in all IT-using companies from time to time. If there is a system-related problem, it is essential that the responsible staff are informed as quickly as possible and the fault is rectified. Network monitoring …

Service Desk Chat

Dennis Röttger Leave a Comment

Service Desk Chat offers the integration of a direct messenger into your Matrix42 DWP for seamless communication.

Kanban Board (Subscription)

Dennis Röttger Leave a Comment

The Labtagon Service Desk Kanban Control becomes the Labtagon Kanban Board!

Labtagon Kanban Board the further development of Labtagon Service Desk Kanban Control and an extension for the Matrix42 Digital Workspace Management System. It enables the visualization of running failures and objects in all Matrix42 applications.

New to the Kanban Board is the ability to create Kanban visualizations for any configuration element as well as designing the cards in the Solution Builder Layout Designer. You can now also visualize resources on the Kanban Board or group objects by ownership.

Service Booking Expiration (Small Business)

Dennis Röttger Leave a Comment

The Service Booking Expiration is the user-friendly and easy-to-administer solution for your service catalog!
This extension can be seamlessly integrated into your current process and allows you to include an automated renewal process for any of your services with just a few clicks.

Instant Edit

Dennis Röttger Leave a Comment

With Labtagon Instant Edit, you can make changes to fields directly from the preview dialog without any detours.you know how it is. Just make a small change here, an addition here.

Asset Inventory Controls

Dennis Röttger Leave a Comment

Labtagon Asset Inventory Controls is an extension for Matrix42’s Workspace Management System. It enables the scanning of barcodes.

Jira Activities

Dennis Röttger Leave a Comment

With Jira Activities, you connect your Matrix42 DWP to Atlassian’s project management tool Jira and maintain your incidents in parallel and easily via the Matrix42 interface.

Kanban Board (Small Business)

Dennis Röttger Leave a Comment

The Labtagon Service Desk Kanban Control becomes the Labtagon Kanban Board!

Labtagon Kanban Board the further development of Labtagon Service Desk Kanban Control and an extension for the Matrix42 Digital Workspace Management System. It enables the visualization of running failures and objects in all Matrix42 applications.

New to the Kanban Board is the ability to create Kanban visualizations for any configuration element as well as designing the cards in the Solution Builder Layout Designer. You can now also visualize resources on the Kanban Board or group objects by ownership.

Entity Tagging

Dennis Röttger Leave a Comment

Entity tagging is the key to efficiently organizing information and gaining valuable insights from it.

Entity tagging allows you to categorize and manage entities in your control items through tags, without being limited to rigid hierarchies or predefined categories. You create your own taxonomy and organize it according to your individual needs, resulting in increased clarity and clear separation of information.

Service Booking Expiration (Subscription)

Dennis Röttger Leave a Comment

The Service Booking Expiration is the user-friendly and easy-to-administer solution for your service catalog!
This extension can be seamlessly integrated into your current process and allows you to include an automated renewal process for any of your services with just a few clicks.

Translator

Rebecca Haßler Leave a Comment

Fully automated translation of tickets via DeepL or Microsoft Translator at the push of a button

neo42 TenableConnector – 0-2000 Assets

Christopher Boss Leave a Comment

The neo42 TenableConnector is an interface between the cyber exposure platform “Tenable” and Matrix42 Enterprise Service Management. Through the connector, your Matrix42 Service Desk becomes a controlling function for vulnerabilities uncovered by Tenable.

neo42 TenableConnector – >10.000 Assets

Christopher Boss Leave a Comment

The neo42 TenableConnector is an interface between the cyber exposure platform “Tenable” and Matrix42 Enterprise Service Management. Through the connector, your Matrix42 Service Desk becomes a controlling function for vulnerabilities uncovered by Tenable.

neo42 TenableConnector – 5001-10.000 Assets

Christopher Boss Leave a Comment

The neo42 TenableConnector is an interface between the cyber exposure platform “Tenable” and Matrix42 Enterprise Service Management. Through the connector, your Matrix42 Service Desk becomes a controlling function for vulnerabilities uncovered by Tenable.

neo42 TenableConnector – 2001-5000 Assets

Christopher Boss Leave a Comment

The neo42 TenableConnector is an interface between the cyber exposure platform “Tenable” and Matrix42 Enterprise Service Management. Through the connector, your Matrix42 Service Desk becomes a controlling function for vulnerabilities uncovered by Tenable.

Azure DevOps Connector

Rebecca Haßler Leave a Comment

The Azure DevOps Connector is the perfect solution for real-time synchronization of activities between the Matrix42 Enterprise Service Management and Microsoft Azure DevOps systems.

Multitenancy ServiceDesk

Christian Brdar Leave a Comment

The ITSM Add-on simplifies the comprehensive assignment of rights in the Matrix42 Service Management System. In addition, it adds multi-client capability to the ServiceDesk.

The number of licenses is based on the number of licenses of the existing Workspace Management product.

Please contact your sales representative for an individual offer.

Service Price Recalculator

Christian Brdar Leave a Comment

The ITSM add-on for updating the prices of already provisioned services, should price changes be made to these services in the service catalog.

The number of licenses is based on the number of licenses of the existing Workspace Management product.

Please contact your sales representative for an individual offer.

Unknown ticket creator

Christian Brdar Leave a Comment

The ITSM add-on extends ServiceDesk to allow unknown users to create requests.

The number of licenses is based on the number of licenses of the existing Workspace Management product.

Please contact your sales representative for an individual offer.

Automatic ServiceDesk Dispatcher

Christian Brdar Leave a Comment

The ITSM add-on is a fully automated, self-learning service desk dispatcher and categorizer.

The number of licenses is based on the number of licenses of the existing Workspace Management product.

Please contact your sales representative for an individual offer.