Digital Only License – Bright Pattern Omnichannel Communication Interaction Platform
One-pagerBright Pattern’s AI-powered Omnichannel Communication Interaction Platform enables your Matrix42 solution to communicate on all voice and digital channels (chat/SMS/MMS/email/messengers) while providing automated incident creation and resolution, status updates, notifications, automated password reset, and automated routing of all communications.
Description
In order to enable the integration between Matrix42 and Bright Pattern, you must also purchase the Bright Pattern Matrix42 Omnichannel Communications Interaction Platform Connector in combination with one of the three license tiers.
Increase the return on investment of your Matrix42 solution by enabling communication on any channel. Improve employee performance and customer satisfaction with advanced quality management features to improve every interaction and outcome. Bright Pattern is the number one rated platform, with the fastest deployment time in the industry, and has over 500 customers worldwide.
Check out our website for more information or to request a demo!
Included In This Package
- SMS
- SMS campaigns
- Web chat
- Social Messengers (Facebook Messenger, Twitter DMs, etc.)
- Skills based routing
- Surveys
- Reporting and Customizable Dashboards
- Knowledge Base
- API Access
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