The Registering and completion of incidents with a quick solution is often considered too time consuming and therefore not done. With Direct Shot Service Desk employees are motivated to register these incidents, because acqisition and completion is done in one step.
If the answer to a service call can be done within the first few minutes, Direct Shot is a quick way to register this incident.The Service Desk employee selects a Quick Call and registeres the user, who has done the service call. All relevant fields are preassigned e.g. Status = Closed, Reason = Directly solved. Now „OK“ closes and saves the Ticket Mask. The ticket is displayed in a separate tabulator „Direct Shot Tickets“. The fast access via Direct Shot is able to increase the documentation rate significantly.