Service Desk Direct Shot
Direct Shot is a feature pack for the Matrix42 Digital Workspace Management system that extends the functionality of the Service Desk module.
With Service Desk Direct Shot
service desk employees are motivated to record the disruptions, since admission and completion are done in one work step.
The detection and completion of quickly resolved incidents is often considered too expensive and not performed.
- Consider all tickets resolved in the ticket statistics
- Quickly and easily solve tickets
- Full integration and easy configuration
Recommendations for the implementation of this product
Knowledge: Admin Basic.
You can find further information on our website.