Local Inventory continuously collects all relevant hardware and software data and transmits it to the central server at regular intervals. The best thing about this is that all that is required to implement the Local Inventory is a simple distribution to the relevant computers.
Digital Only License – Bright Pattern Omnichannel Communication Interaction Platform
Bright Pattern’s AI-powered Omnichannel Communication Interaction Platform enables your Matrix42 solution to communicate on all voice and digital channels (chat/SMS/MMS/email/messengers) while providing automated incident creation and resolution, status updates, notifications, automated password reset, and automated routing of all communications.
PRTG-Connector
The interface for automated IT incident management PROBLEM DESCRIPTION IT disruptions cause unwanted interruptions to day-to-day business and are guaranteed to occur from time to time in all IT-using companies from time to time. If there is a system-related problem, it is essential that the responsible staff are informed as quickly as possible and the fault is rectified. Network monitoring …
Service Desk Chat
Service Desk Chat offers the integration of a direct messenger into your Matrix42 DWP for seamless communication.
Kanban Board (Subscription)
Labtagon ServiceDesk Kanban est une extension pour Matrix42 Workspace Management. Il permet de visualiser les incidents et les tâches en cours dans le service desk. Aux fins de tarification, sélectionnez la saison qui correspond à votre licence Matrix42 Workspace Management (utilisateurs ou périphériques).
Service Booking Expiration (Small Business)
The Service Booking Expiration is the user-friendly and easy-to-administer solution for your service catalog!
This extension can be seamlessly integrated into your current process and allows you to include an automated renewal process for any of your services with just a few clicks.
Instant Edit
With Labtagon Instant Edit, you can make changes to fields directly from the preview dialog without any detours.you know how it is. Just make a small change here, an addition here.
Asset Inventory Controls
Labtagon Asset Inventory Controls is an extension for Matrix42’s Workspace Management System. It enables the scanning of barcodes.
Jira Activities
With Jira Activities, you connect your Matrix42 DWP to Atlassian’s project management tool Jira and maintain your incidents in parallel and easily via the Matrix42 interface.
Kanban Board (Small Business)
Labtagon ServiceDesk Kanban est une extension pour Matrix42 Workspace Management. Il permet de visualiser les incidents et les tâches en cours dans le service desk. Aux fins de tarification, sélectionnez la saison qui correspond à votre licence Matrix42 Workspace Management (utilisateurs ou périphériques).
Entity Tagging
Entity tagging is the key to efficiently organizing information and gaining valuable insights from it.
Entity tagging allows you to categorize and manage entities in your control items through tags, without being limited to rigid hierarchies or predefined categories. You create your own taxonomy and organize it according to your individual needs, resulting in increased clarity and clear separation of information.
Service Booking Expiration
The Service Booking Expiration is the user-friendly and easy-to-administer solution for your service catalog!
This extension can be seamlessly integrated into your current process and allows you to include an automated renewal process for any of your services with just a few clicks.
Translator
Fully automated translation of tickets via DeepL or Microsoft Translator at the push of a button
Azure AD Manager Connector
AZURE AD Manager Connector imports Azure Active Directory manager attribute in Matrix42 Enterprise Service Management.
neo42 TenableConnector – 0-2000 Assets
The neo42 TenableConnector is an interface between the cyber exposure platform « Tenable » and Matrix42 Enterprise Service Management. Through the connector, your Matrix42 Service Desk becomes a controlling function for vulnerabilities uncovered by Tenable.
neo42 TenableConnector – >10.000 Assets
The neo42 TenableConnector is an interface between the cyber exposure platform « Tenable » and Matrix42 Enterprise Service Management. Through the connector, your Matrix42 Service Desk becomes a controlling function for vulnerabilities uncovered by Tenable.
neo42 TenableConnector – 5001-10.000 Assets
The neo42 TenableConnector is an interface between the cyber exposure platform « Tenable » and Matrix42 Enterprise Service Management. Through the connector, your Matrix42 Service Desk becomes a controlling function for vulnerabilities uncovered by Tenable.
neo42 TenableConnector – 2001-5000 Assets
The neo42 TenableConnector is an interface between the cyber exposure platform « Tenable » and Matrix42 Enterprise Service Management. Through the connector, your Matrix42 Service Desk becomes a controlling function for vulnerabilities uncovered by Tenable.
Azure DevOps Connector
The Azure DevOps Connector is the perfect solution for real-time synchronization of activities between the Matrix42 Enterprise Service Management and Microsoft Azure DevOps systems.
Multitenancy ServiceDesk
The ITSM Add-on simplifies the complex assignment of rights in the Matrix42 Service Management System. In addition, it adds multi-client capability to the ServiceDesk.
The number of licenses is based on the number of licenses of the existing Workspace Management product.
Please contact your sales representative for an individual offer.
JIRA Connector – Per Named User
Service Desk Connecteur entre Jira Service Desk und Matrix42 Service Desk
Project Planner (Kopie) (Kopie)
The ITSM add-on organizes and manages project schedules in Matrix42 Workspace Management.
This installation for up to the number of current Matrix42 licenses.
Unknown ticket creator
The ITSM add-on extends ServiceDesk to allow unknown users to create requests.
The number of licenses is based on the number of licenses of the existing Workspace Management product.
Please contact your sales representative for an individual offer.
Automatic ServiceDesk Dispatcher
The ITSM add-on is a fully automated, self-learning service desk dispatcher and categorizer.
The number of licenses is based on the number of licenses of the existing Workspace Management product.
Please contact your sales representative for an individual offer.