Enterprise Service Management

Release Information and Setup Binaries


 


This membership site includes the following ressources:
  • Current version of Software Asset & Service Management
Useful links
  • Technical product documentation

Technical Previews

Release Candidate 1 for Version 10.0 Update 2

Please also note that this is a previous version that may only be installed on a test system. Please use this pre-release only to get a first impression of the new and improved functions and the current state of development.

Use on a productive system is only supported after approval by Matrix42 Product Management. Otherwise there is no claim to support in case of malfunctions and warranty in case of product errors as well as provision of corrections.


Feature Highlights

  • Self-Service Portal
    New customizing options with "prominent search" and "prominent tiles"
  • License Management Background Processing
    Full transparency about active processing with live-monitor on dashboard
  • Enterprise Queue Management
    Improvements with dedicated dashboards, mail-robot support, and defaults categories
  • Product Usability
    Individual sorting of attachments and logical operators (and/or) when using multiple column filters
  • Application Framework / Platform
    Simplified deployment and transfer of custom configurations and customizings.

    Technical Preview 1 for Version 10.0 Update 2

    Please note that this is just a technical preview, which must be used on a test system only. We do not assume liability and will not provide any fixes for possible issues or defects! Use this version only on your test or development environment to get the first impression of new and improved features. Use the ‘Feedback’ function in the new user interface to tell us your opinion or share any findings.


    Highlights


    Software Asset Management

    • Live-Status display in home page of License application to see processing state.

    Service Management

    • Enterprise Queue Management: dashboard support for managed queues

    User Experience / Digital Workspace Platform

    • Logical operators for column search (AND / OR)
    • Individual attachments sorting
    • Part 1 of Web Installer for configuration packages

            Release Candidate for Version 10.0 Update 2 is available as of August 21, 2020.

            Please note that this is just a pre-release, which must be used on a test systems only. We do not assume liability and will not provide any fixes for possible issues or defects! Use this version only your test or development environment to get the first impression of new and improved features. Use the "Feedback" function in the new user interface to tell us your opinion or share any findings.

            Release Candidate 3 for Version 10.0 Update 1

            Please note that this is just a pre-release, which must be used on a test systems only. We do not assume liability and will not provide any fixes for possible issues or defects! Use this version only your test or development environment to get the first impression of new and improved features. Use the "Feedback" function in the new user interface to tell us your opinion or share any findings.

            For installation on test environments only unless approved by Matrix42 product management. Approvals can be obtained with request to beta.feedback@matrix42.com

            Standard Support Versions

            Version 10.0 Update 1



              Feature Highlights

              Software Asset Management

              • Requirement Rules now support creating new or updating existing license requirements using a specific license model . Also, the selection of consumers can be made using a stored query instead of a reference software product.

              Service Management

              • ITIL4 readiness
                • Migration of Operational Level Agreements (OLA) and Underpinning Contracts (UC) to Service Level Agreements (SLAs)
                • Ticket only mode for new installations (pure Incident function will no longer be available)
                • Schema extension for agile practices
                • CallTracker support for additional look-up attributes
                • Enterprise Queue Management (EQM)

              User Experience

              • New Workflow Engine based on Matrix42 Workers
              • Matrix42 Workers can be used instead of Data Gateways (except Inventory data providers)
              • Azure Active Directory Connectivity
              • Accessibility Improvements
              • Configuration Packaging [Technical Preview]

                Version 9.1 Update 3



                  Feature Highlights

                  Software Asset Management
                  • Support for LIS Premium
                  • Configurable notification on upcoming expiration of subscription license.
                  • Support covering unlimited update license with limited base license.
                  • Disable creation of License Requirements from assigned Fingerprints.
                  • Priorities with license downgrades.
                  • High-Performance creation and consolidation of License Requirements.
                    Service Management
                    • Enable skills configuration in User Profile.
                    • Skills Management Area.
                    • Assign Skills to Work Items.
                    • Assign Skills to Users.
                    • Assign Skills to Teams.
                     

                    Long-term Support Version (LTSB)


                    Customers with an active “Premium Support” agreement may contact Matrix42 Helpdesk to apply for long-term maintenance in writing. This special regulation may be terminated at any time. It automatically ends when the underlying “Premium Support” agreement ends.
                    Long-term maintenance is only available for product versions with the “LTSB” (Long Term Service Branch) label. Product defects in an LTSB version are fixed within the subsequent LTSB version. Matrix42 supplies hotfixes for critical problems on request for the deployed and supported LTSB version.
                    Matrix42 provides long-term maintenance for an LTSB product version, starting with its availability and until a subsequent LTSB version is available, but at least for a period of 24 months.
                    Please refer to the Product Usage Guideline for more details. This document is available for download on the Matrix42 Website under “Terms & Conditions”. Contact your Premium Support Agent for receiving further information.

                    Long-term Support Build - Version 9.1.1


                      Long-term Support Build - Version 8.1


                      Addons

                      License Intelligence Service (LIS)


                      We recommend to use the LIS Online Update provided by the corresponding data provider. In case you have problems retrieving LIS data online, please check this article.

                      The full data set is updated every day at 5 a.m. CET containing the current version of LIS data including all hotfixes.

                      The 90-Days data set is updated every day at 5 a.m. CET containing the data updates of last 90 days including all hotfixes.

                      A new data release for LIS is published at the end of every month. We therefore recommend to download and import the full data set only once and then download and import the 90-Days-Set at the beginning of each following month.


                      Please copy downloaded file as "LISUpdate.lis" into folder "LicenseManagerInbox" on your server where Software Asset Management is installed. It will be imported automatically.

                      Standard SLA

                      Data for version 8.1.1 to 9.1.2


                      Attention: Ensure you have deployed full data set version before importing 90-days data update!


                        Data for version 9.1.3 or higher


                        Attention: Ensure you have deployed full data set version before importing 90-days data update!


                        Premium SLA

                        Data for version 8.1.3 or higher

                        Data packages for LIS Premium customers for "offline" updates are available here on Marketplace under "My Downloads" if you have an active subscription for a LIS Premium product. You find this section if you click on your avatar in the blue bar at the top of this page.

                        Customers with LIS Premium subscription that cannot perform LIS update online may export their unclassified data records from the data provider's configuration dialog (use orange button) and send the retrieved file attached to an e-mail to lis-premium@matrix42.com.

                        More information about License Intelligence Service and the data update process can be found in the product user manual here.

                        Data Provider for SAP ERP Compliance


                        With SAP ERP Compliance Add-on, you automatically assign the optimal license type to each user based on their actual usage. You identify unneeded licenses, eliminate duplicate user accounts and optimize licensing for indirect use. As a result, you have a permanent, ideal distribution of the existing license inventory based on actual usage. Complex preparations for SAP system measurement are a thing of the past. License audits become transparent and verifiable. This item requires user licenses for Matrix42 SAP ERP Compliance. Refer to our pricelist for details.

                        This data provider integrates SAP ERP Compliance into SAM. It imports essential data from samQ (VOQUZ) used for optimizing user licenses and tracking engine consumption on SAP ERP systems. License requirements are created automatically for related users so that customers can find their positions for SAP ERP user licenses inside their regular SAM management and reporting.

                        In addition, this package provides comprehensive views in "License" application to see and analyze the imported data

                        Manual for configuration and usage



                        Supported by Product Version:

                        • 9.1.1 and higher.


                        Version 12.2

                        Supported by Product Version:

                        • 9.1.1 and higher.

                        Appliance uses UBUNTU v18.04.2 LTS

                        Data Provider must be installed with Enterprise Service Management v10.0.1 and higher only







                        Data Provider must be installed with Enterprise Service Management v10.0.1 and higher only


                        Version 12.1

                        Supported by Product Version:

                        • 9.1.1 and higher.

                        Appliance uses UBUNTU v18.04.2 LTS

                        Version 12.0

                        Supported by Product Version:

                        • 9.0.4 and higher.

                        Appliance uses UBUNTU v18.04.2 LTS

                        Version 11.2.1

                        (Support expired)

                        Supported by Product Version:

                        • 9.0.2 and higher.

                        Appliance uses UBUNTU v12
                        (end-of-life as of April 2019)

                        MyWorkspace Connector


                        Enrolling users for cloud applications becomes daily business IT has to manage. Users want instant access to GotoMeeting, Office365 or any other cloud applications right at the moment. The recurring manual process of onboarding (neither offboarding) users for cloud applications is intensive for IT and bumpy for users. With MyWorkspace Connector Matrix42 leverage your existing application and user management to a new level. Users can easily shop cloud applications like GotoMeeting conveniently through their company Service Catalog and provisioning is done automatically without any manual IT interaction but with full control. Users have instant access to the application in MyWorkspace with familiar user experience.
                        And if an employee leaves you can simply offboard the user within seconds.Sounds beneficial? We believe yes, try out our fist incarnations of the vision.


                        System Metering


                        Supports Software Asset & Service Management Version 9.1.1 and earlier only! Version 9.1.2 and higher already include this function in the standard installation.

                        Matrix42 System Metering supports you identifying how many licenses you need for installed and used software products.

                        Download the installer package to your application server, extract and run install.cmd as administrator.

                        After installation you will be asked if you want to execute the metering. In addition you find an item in Windows Server start menu (Matrix42 System Metering) that you can use to run the metering at any time. Please note that you may have to run this as administrator.

                        Updated: 08.07.2020
                        Metering Version: 9


                        ES Connector (EgoSecure, Ensilo)


                        This connector package allows to import security events gathered by enSilo (and soon EgoSecure) and show them in the Workspace Management Console (UUX). For each imported event an Incident will be created that holds references to as much master data as possible. Currently the affected asset(s) will be matched by their device name and the affected users will be matched by their domain account name. The Incident's description is filled with the basic information of the event. But the event object itself is referenced as well to allow for further details to be retrieved (e.g. Users/Assets that could not be matched). Importing an Event from enSilo will set it as 'read' for the API user in enSilo itself, so further imports will not take care of updated events (e.g. when new raw events were added).


                        Previous Versions

                        Version 10.0 - Support expired



                          Feature Highlights

                          Software Asset Management

                          • Configuration Item "Mobile Device" is obsolete (Mandatory UEM-Mode)
                          • Option for reset LIS Premium Data to Standard Service Level
                          • Display Notification when "License Management - Data Batch Processing" engine activation is running

                          Service Management

                          • Security Compliance Reporting

                          User Experience

                          • Simplified creation of CIs via the wizard
                          • "Select All" items in Grid (from all pages)
                          • Maintenance indicator for UUX applications
                          • Stop installing Classic UI for new installations
                          • HTML sanitization: protect against cross-site scripting (XSS)
                          • Login page configuration via Themes
                          • Workflow Worker [TP] is ready to be used on Testing Environments

                            Version 9.1 Update 2 - Support expired



                              Feature Highlights

                              Software Asset Management

                                • In License Management there are now much more charts available on the dashboard. In addition, the charts have been grouped to improve usability.
                                • The configuration item ‘Computer’ was extended by data definitions previously only available with configuration item ‘Mobile Device’. Alongside, we have improved both, the preview and the edit form of ‘Computer’ for more usability.
                                • While adding base licenses, it is now possible to select if restrictions or reservations should be inherited or not, also providing much more efficiency to the user managing the license inventory.
                                • Since we have understood that setting-up license positions in License Management for Matrix42 Software Asset & Service Management can be quite a challenge, we added extensive support to create license requirements for installed certificates. With this improvement, license administrators have an excellent baseline to reconcile their contracts with technical reality.

                                Service Management

                                • While working on incidents users are now able to track their working time automatically. This provides much more accuracy for subsequent effort analysis on one side and facilitates the time-tracking challenge for service desk agents on the other side.

                                General User Experience

                                • The calendar dataset view was extended now providing rich capabilities to display events and deadlines. These improvements are coloring and grouping, whole-day-events as well as read-only items.
                                • Pre-installed e-Mail-Templates used with Compliance Rules have been migrated to support extended capabilities of the new e-Mail descriptors.
                                • It is possible to easily migrate custom e-mail-Templates for Compliance Rules to use the new e-Mail descriptors.
                                • If you are building your own application or extend existing applications with user interface elements, you now may provide previews for data objects displaying the corresponding edit form in a read-only mode. This will significantly reduce the amount of user interface design work.

                                Introduction Webinar Registration:
                                Webinar

                                Version 9.1 Update 1 - Support expired



                                  Build 9.1.1.2542

                                  Released 13.06.2019

                                  Hotfixes




                                  Hotfixes are always cumulative. Every hotfix includes all corrections from previous hotfixes.

                                  Feature Highlights

                                  Software Asset Management

                                    • In the global system settings of the "Licenses" application, you can now set the status values of software products for which the system creates license requirements. It is now possible to limit the amount of created license requirements to those software products that are actively managed. In this way - depending on the application of this option - the time required to calculate the license requirements can be significantly reduced and system resources can be saved.

                                    • When editing numerous configuration elements, it is now possible to execute the actions for the opened data record from the edit form. This facilitates working with data objects in many cases. Previously, actions were only accessible from the preview page. You can use the SolutionBuilder to adjust the visibility of actions in all edit forms.

                                    • The preview of stock-keeping-unit displays a pie chart that shows the assets associated by status. By clicking on the pie chart, the corresponding data records are listed so that direct access to the corresponding assets is possible.

                                    • For the maintenance of base-licenses, now a new action is available for licenses, which makes it possible to add several licenses as a base in one step. In addition, it is still possible to add a single license as a base in the editing dialog.

                                    • When creating new licenses or editing existing license objects, the system now automatically searches the license inventory and the LIS catalog for matches by manufacturer part number (SKU) and displays them in a drop-down list. After selecting the desired entry, selected data can be copied to the edited license.

                                    • The configuration of the agent for remote usage tracking has been completely moved to the user interface. All parameters can now be conveniently set via the Global System Settings of the "Licenses" application. This eliminates the error-prone editing of configuration files on the file system.

                                    Service Management

                                    • For service bundles and service groups, it is now possible to make the display in the self-service catalog more space-saving. This provides significantly improved clarity for the end user if a bundle or group comprises several service components. A corresponding display option is available for the configuration of the corresponding service.

                                    General User Experience

                                    • We have further improved the support of the ARIA standard and thus optimized the operation of the user interface for people with disabilities. By applying the WCAG standard guidelines, the interaction between people with visual impairments and the Service Desk module of the Matrix42 Software Asset & Service Management has been improved. The focus here is on navigation and finding individual elements. This is achieved by tagging elements, images and dialogue areas.

                                    Introduction Webinar Registration:
                                    Webinar
                                    Feature Tutorials on Matrix42 Campus:
                                    Matrix42 Campus

                                    Version 9.1 - Support expired

                                    Build 9.1.0.2502

                                    Released: 05.04.2019

                                    Full Versions

                                    Hotfixes

                                    Documentation


                                    Make sure that you have reviewed list of solved problems and database schema changes before installing any hotfix!

                                      Highlights


                                      Software Asset Management

                                      • The Contract Management application is now fully available in the new user interface (UUX). This allows our customers to use Asset Management software with a completely new and exciting user experience.

                                      • The data provider for reading the VMware virtualization now also determines the operating system of the virtual machines. This makes it much easier to configure the subsequent inventory process.
                                      • The data provider for reading the Citrix virtualization now also determines the hardware specification as well as the operating system of the physical hosts. Now the system can automatically create license requirements for the operating system of the hypervisor.

                                      Service Management

                                      • For bundled services, it is now possible to modify the number of services contained in the Service Catalog during the request.
                                      • In the Service Catalog application, you can configure services during the request not only using radio- and check boxes, but also using selection lists.

                                      General User Experience

                                      • In all applications, the operator "does not contain" is available in the advanced search to further simplify the search for relevant data records.
                                      • In journal pages it is now possible to expand and collapse entries. This increases significantly clarity and readability for users.

                                      Version 9.0 Update 4 - Support expired



                                      Current Hotfix

                                      Version: 9.0.4.2533 - Release: 20.01.2020

                                      Hotfixes are always cumulative. Every hotfix includes all corrections from previous hotfixes.



                                      Previous Hotfix

                                      Version: 9.0.4.2531 - Release: 08.11.2019

                                       
                                       

                                      Features


                                      Highlights


                                      Software Asset Management

                                      • Support of linked documents (SMB and https) in UUX
                                      • Cost plan management in UUX
                                      • Support of "Deleted" status in UUX

                                      Service Management

                                      • Technical Preview of Agile Boards
                                      • Partial approval of orders from e-mail
                                      • Versioning support for KB articles
                                      • Support creating Incident or Service Request from Service Request resp. Incident

                                      SolutionBuilder

                                      • Custom localization support
                                      • Embedded display of standard reports

                                      Version 9.0 Update 3 (Build 2316) - Support expired



                                      Current Hotfix

                                      Version: 9.0.3.2430 - Release: 05.11.2019



                                      Previous Hotfix

                                      Version: 9.0.3.2425 - Release: 09.07.2019

                                      Features


                                      Highlights


                                      Software Asset Management

                                      • Additional Features for Contract Management in UUX

                                      Service Management

                                      • Technical Preview of Agile Boards

                                      Version 9.0 Update 2 (Build 2268) - Support expired




                                      Current Hotfix

                                      Version: 9.0.2.2388 - Release: 15.02.2019




                                      Previous Hotfix

                                      Version: 9.0.2.2387 - Release: 08.02.2019


                                      Features


                                      Highlights


                                      Software Asset Management

                                      • First version of Contract Management in UUX
                                      • Extended pooling in License Management (Legacy UI + UUX)

                                      Service Management

                                      • Self Service Portal documentation

                                      Platform

                                      • Self-signed PowerShell scripts for installation of REDIST components
                                      • Proven Security for UUX Architecture
                                      • Snapshot Isolation for UUX

                                      SolutionBuilder

                                      • Extended access configuration for previews and dialogs
                                      • Improved loading performance in UUX with optimized caching
                                      • New mail engine and designer
                                      • Improvements based on UUX user interface feedback

                                      Version 9.0 Update 1 (Build 2177) - Support Expired


                                      Features


                                      Highlights


                                      New Design for Unified User Experience (UUX) Support for Office365 Data Provider for SAM Preview of Contract Management in UUX Preview of E-Mail Designer in UUX

                                      Version 9.0 (Build 2128) - Support Expired



                                      Highlights


                                      • License Management in UUX
                                      • Configuration of AD Data Provider in UUX
                                      • Configuration of Silverback Data Provider in UUX
                                      • Configuration of Data Access Rights in UUX
                                      • Configuration of Compliance Rules in UUX
                                      • Configuration of Import Definitions (GDI) in UUX
                                      • Solution Builder Improvements
                                      • Support for Microsoft SQL Server 2017
                                      • Bugfixes

                                      Version 8.1 Update 7 (Build 2092) - Support expired


                                      Features


                                      Highlights


                                      SolutionBuilder Bugfixes

                                      Version 8.1 Update 4 (Build 1867) - Support Expired



                                      Highlights


                                      • Solution Builder
                                      • Bugfixes

                                      Version 8.1 Update 3 (Build 1786) - Support Expired



                                      Highlights


                                      • Solution Builder
                                      • Bugfixes

                                      Version 8.1 Update 2 (Build 1712) - Support Expired



                                      Highlights


                                      • Solution Builder
                                      • Bugfixes

                                      Version 8.1 Update 1 (Build 1674) - Support Expired



                                      Highlights


                                      • Solution Builder
                                      • Bugfixes

                                      Version 8.0 Update 3 (Build 1592) - Support Expired



                                      Highlights


                                      • Solution Builder
                                      • Bugfixes