Matrix42 Service Management Administration – Basic

Training to setup, configure, and maintain Matrix42 Service Managements.

The training will be held in german.

License metric: one_time
Manufacturer Matrix42 AG
Category:

Description

Learning Objectives

This product training course provides you with all the basic knowledge necessary for setting up, configuring, and maintaining Matrix42 Service Management. One focus of the course is the interaction of the modules and the optimal adaptation and integration into the infrastructure of your company. You will also learn how to precisely adapt the product to your own needs.

Target Audience

Project managers, ITSM process owners, specialist users or managers in the areas of IT controlling, workspace management or IT administrators

Contents

  • Make and adapt basic configurations
    • Navigation, layout, and design
    • Organization and master data
    • Interfaces (bidirectional) and Connections/Data providers
    • Compliance rules, actions, and Service activation
    • Global settings
  • Assign and adjust authorizations
    • Database schema
    • Security and authorizations
    • Navigation, layout, and design
  • Ensure and monitor regular operation 
  • Install updates and extensions
    • Maintenance and backup/updates
  • Data import/export
    • Database schema
    • Import definitions
    • Data export

Requirements

Understanding the processes involved in providing services, basic knowledge of SQL, experience in the administration of IT infrastructures.

The training will be held in german.

Training Location

Due to the actual situation, all trainings will take place online until further notice.

 

Matrix42 Trainingscenter Frankfurt
Elbinger Str. 7
60487 Frankfurt

+4969667788505

In-house training at your location

For in-house training, please contact your Matrix42 Account Manager or send an inquiry to training@matrix42.com.