Matrix42 Service Management Administration – Advanced

Deepening the knowledge to optimally adapt the product to your own needs.

The training will be held in german.

License metric: one_time
Manufacturer Matrix42 AG


Learning Objectives

This product training course provides you with all the knowledge necessary for setting up, configuring, and maintaining Matrix42 Service Management. One focus of the course is the interaction of the modules and the optimal adaptation and integration into the corporate infrastructure. You will also learn how to precisely adapt the product to your own needs. Furthermore, you will acquire the knowledge to extend the data model with your own tables and attributes and to connect these with existing product content. The course includes many representative exercises and practical tips!

Target Audience

Project managers, ITSM process owners, specialist users or managers in the areas of IT controlling, workspace management or IT administrators


  • Analyze requirements and create initial data model
    • Understand requirements
    • Create initial data model
    • Extend selection lists
    • Define main attributes and relations
  •  Create basic UI elements
    • Understand requirements
    • Create data source, data list, and navigation object
    • Create dialogs and previews
    • Tips & tricks
  •  Complete the data model and the grid layout
    • Complete data model
  • Import data
  • Initial process design with conformity rules and actions
    • Create compliance rules
  • Automate processes
    • Provide service in Service Catalog
    • Create process automation
  • Create reports and dashboards


In preparation for this course, participation in the Matrix42 Service Management – Administration Basic training is strongly recommended! Understanding the processes involved in providing services, basic knowledge of SQL, experience in the administration of IT infrastructures.


The training will be held in german.

Training Location

Due to the actual situation, all trainings will take place online until further notice.


Matrix42 Trainingscenter Frankfurt
Elbinger Str. 7
60487 Frankfurt


In-house training at your location

For in-house training, please contact your Matrix42 Account Manager or send an inquiry to