Jira Connector

The Matrix42 Jira connector offers a real-time synchronization of activities between the two systems Matrix42 and Jira.

License metric: Installation
Manufacturer: Cubefinity GmbH

Description

The Matrix42 Jira connector offers a real-time synchronization of activities between the two systems Matrix42 and Jira.


The Jira Connector at a glance:

 

  • Bidirectional interface between Matrix42 Service Desk and Jira (Jira Service Desk, Jira Software and Jira Cloud are supported)
  • Synchronizes created and updated activities (Incident, Task, Service Request, Problem, Change, Ticket)
  • Mapping of activity types, e.g. “Incident” in Matrix42 becomes “Issue” in Jira
  • Mapping of activity status, e.g. “Closed” in Matrix42 becomes “Done” in Jira
  • Provides a dynamic mechanism for synchronizing any attributes
  • Comments / journals and attachments can also be synchronized
  • Interface can be flexibly adapted to the customer’s requirements, e.g:
    • Which tickets will be transferred?
    • Which category in Matrix42 belongs to which category in Jira?
    • Which attributes are synchronized?
    • Which actions are relevant and should be synchronized?


Roadmap:

  • Jira Connector as data provider in Matrix42


Prerequisites:

  • Network connection between “Matrix42 IT Software Asset and Service Management” and Jira Server respectively internet access for Jira-Cloud
  • Installation of the Jira connector on the “Matrix42 IT Software Asset and Service Management” server must be possible.
  • Supported versions:
    • From Matrix42 IT Software Asset and Service Management 9.1.0 (after consultation also previous versions)
    • From Jira Service Desk 4.3.3, Jira Software 7.0.0 or Jira Cloud (after consultation also previous versions if necessary)