ITIL 4 Managing Professional (MP) Transition

The 5-day training provides a holistic picture of the necessary knowledge and skills related to the new Service Value System (SVS) of ITIL 4.

The training will be held in german.

Contract type: Service
License metric: one_time
Manufacturer Matrix42 AG
Categories: ,

Description

Learning Objectives

The 5-day training provides a holistic picture of the necessary knowledge and skills related to the new Service Value System (SVS) of ITIL 4.

The contents of the training are:

  • An overview of the most important differences between the five-level lifecycle IT service management model of ITIL v3 and its 26 processes and functions compared to the service value system model of ITIL 4 and its 34 practices.
  • A Review of the SVS Model and its Components
  • the service value chain, seven guiding principles, four business dimensions, governance, continuous improvement
  • Insight into the 34 practices of ITIL 4
  •  Key concepts and content from the three ITIL 4 Specialist courses:
    • Create, Deliver & Support
    • Drive Stakeholder Value
    • High Velocity IT
  • Contents from the ITIL Strategist Advanced Book and Course – Direct, Plan & Improve

 

‘This ITIL 4 Managing Professional Transition training remains subject to accreditation by PeopleCert’

 

In cooperation with:
Serview GmbH

SERVIEW Workbook Principle® Training

Target Audience

You are a certified ITIL Expert or hold at least 17 ITIL Credits according to the ITIL v3 / 2011 qualification scheme and would like to become a new ITIL 4 Managing Professional and obtain the official “ITIL 4 Managing Professional” certificate.

Requirements

You have ITIL Expert status or at least 17 ITIL credits. If you have any questions regarding the requirements, please do not hesitate to contact us at +4969667788505.

Agenda

Day 1 9.00 a.m. to 5:30 p.m. Training
Day 2 9.00 a.m. to 5:30 p.m. Training
Day 3 9.00 a.m. to 5:30 p.m. Training
Day 4 9.00 a.m. to 5:30 p.m. Training
Day 5 9.00 a.m. to 3:00 p.m. Training
3.30 a.m. to 5:30 p.m. Exam and evaluation

Audit details

Duration: 90 minutes. You take the exam directly after the training. +25% more time (113 min) for candidates whose native language is not English.
Questions: 40 multiple choice questions, each with 4 possible answers, of which only one is correct at a time
More info: To pass the exam you must score 28 points (70%). The maximum score is 40 (100%). No tools are allowed.
Examination languages: English
Testing institute: PEOPLECERT
Examination fee: 340,00 € p.P. plus VAT. (separately bookable, not included in the price)
Examination insurance: 79,00 € p.P. plus VAT. (separately bookable, not included in the price)

 

You can order the examination at the same time, enter “with examination” in the message field or write to training@matrix42.com.

Training Location

SERVIEW GMBH
Gartenstraße 23
61352 Bad Homburg