JIRA Connector

Description

The Matrix42 Jira connector offers a real-time synchronization of activities between the two systems Matrix42 and Jira.

The Jira Connector at a glance:

• Bidirectional interface between Matrix42 Service Desk and Jira (Jira Service Desk, Jira Software and Jira Cloud are supported)
• Synchronizes created and updated activities (Incident, Task, Service Request, Problem, Change, Ticket)
• Mapping of activity types, e.g. « Incident » in Matrix42 becomes « Issue » in Jira
• Mapping of activity status, e.g. « Closed » in Matrix42 becomes « Done » in Jira
• Provides a dynamic mechanism for synchronizing any attributes
• Comments / journals and attachments can also be synchronized
• Interface can be flexibly adapted to the customer’s requirements, e.g:
  • Which tickets will be transferred?
  • Which category in Matrix42 belongs to which category in Jira?
  • Which attributes are synchronized?
  • Which actions, such as ticket acceptance, forwarding, pausing, etc., are relevant and should be synchronised?
  • Further customisations can be offered on request

Prerequisites:

• Network connection between « Matrix42 Enterprise Service Management » and Jira Server respectively internet access for Jira-Cloud
• Installation of the Jira connector on the « Matrix42 IT Software Asset and Service Management » server must be possible.
• Supported versions:
  • From Matrix42 Enterprise Service Management 9.1.0 (after consultation also previous versions)
  • From Jira Service Desk 4.3.3, Jira Software 7.0.0 or Jira Cloud (after consultation also previous versions if necessary)