ITIL 4 Managing Professional (MP) Transition

The 5-day training provides a holistic picture of the necessary knowledge and skills related to the new Service Value System (SVS) of ITIL 4.

The training will be held in german.

Contract type: Service
License metric: one_time
Fabricant: Matrix42 AG
Catégories : ,

Description

Learning Objectives

The 5-day training provides a holistic picture of the necessary knowledge and skills related to the new Service Value System (SVS) of ITIL 4.

The contents of the training are:

  • An overview of the most important differences between the five-level lifecycle IT service management model of ITIL v3 and its 26 processes and functions compared to the service value system model of ITIL 4 and its 34 practices.
  • A Review of the SVS Model and its Components
  • the service value chain, seven guiding principles, four business dimensions, governance, continuous improvement
  • Insight into the 34 practices of ITIL 4
  •  Key concepts and content from the three ITIL 4 Specialist courses:
    • Create, Deliver & Support
    • Drive Stakeholder Value
    • High Velocity IT
  • Contents from the ITIL Strategist Advanced Book and Course – Direct, Plan & Improve

 

‘This ITIL 4 Managing Professional Transition training remains subject to accreditation by PeopleCert’

 

In cooperation with:
Serview GmbH

SERVIEW Workbook Principle® Training

Target Audience

You are a certified ITIL Expert or hold at least 17 ITIL Credits according to the ITIL v3 / 2011 qualification scheme and would like to become a new ITIL 4 Managing Professional and obtain the official « ITIL 4 Managing Professional » certificate.

Requirements

You have ITIL Expert status or at least 17 ITIL credits. If you have any questions regarding the requirements, please do not hesitate to contact us at +4969667788505.

Agenda

Day 1 9.00 a.m. to 5:30 p.m. Training
Day 2 9.00 a.m. to 5:30 p.m. Training
Day 3 9.00 a.m. to 5:30 p.m. Training
Day 4 9.00 a.m. to 5:30 p.m. Training
Day 5 9.00 a.m. to 3:00 p.m. Training
3.30 a.m. to 5:30 p.m. Exam and evaluation

Audit details

Duration: 90 minutes. You take the exam directly after the training. +25% more time (113 min) for candidates whose native language is not English.
Questions: 40 multiple choice questions, each with 4 possible answers, of which only one is correct at a time
More info: To pass the exam you must score 28 points (70%). The maximum score is 40 (100%). No tools are allowed.
Examination languages: English
Testing institute: PEOPLECERT
Examination fee: 330,00 € p.P. plus VAT. (separately bookable, not included in the price)
Examination insurance: 69,00 € p.P. plus VAT. (separately bookable, not included in the price)

 

You can order the examination at the same time, enter « with examination » in the message field or write to training@matrix42.com.

Training Location

SERVIEW GMBH
Gartenstraße 23
61352 Bad Homburg