ITIL 4 Foundation

In this ITIL training you will learn the ITIL 4 basics in 2 days and prepare yourself for the official ITIL Foundation exam.

The training will be held in german.

Contract type: Service
License metric: one_time
Fabricant: Matrix42 AG
Catégories : ,

Description

Learning Objectives

You will learn the basics of IT Service Management according to ITIL4 at the Foundation Level. This includes the basic ITIL4 principles, practices and roles. During the training you will acquire the necessary language skills and prepare yourself optimally for the official ITIL4 Foundation exam. The ITIL Foundation exam exam examines the theoretical knowledge you have learned so that you can move confidently in IT Service Management practice and successfully master the further path to becoming a Managing Professional or Leader.

 

SERVIEW’s ITIL4 Foundation is officially accredited and meets the requirements of the Official Accreditor of ITIL (AXELOS). This gives you the guarantee that you will be provided with all the decisive ITIL contents.

 

In cooperation with:
Serview GmbH

SERVIEW Workbook Principle® Training

Target Audience

Manager or employee of a service or IT organization, a manager, a managing director, an IT professional or a business manager. Or you would like to acquire a basic understanding of ITIL and obtain the official certificate.

Content

  • Basic concepts of service management
  • Basic concepts of ITIL4
  • Definitions and Key Terms for ITIL Practices
  • The 34 ITIL Practices and their integration into the Service Value Chain
  • The following practices are considered in more detail
    • Continual Improvement
    • Change Control
    • Incident Management
    • Problem Management
    • Service Request Management
    • Service Desk
    • Service Level Management
  • Examination preparation and execution

Agenda

Day 1 9.00 a.m. to 5:30 p.m. Training
Day 2 9:00 a.m. to 5:30 p.m Training & Exam

Exam Details

Duration:  60 minutes
You’ll take the exam directly after the training
Questions: 40 Multiple Choice Questions
Additional information: You’ll need to answer 26 questions (65%) correctly to pass the exam.
The maximum score is 40 (100%).
No tools are allowed and it is not a scenario-based exam.
Credits: You will receive 2 ITIL credits for successfully passing the ITIL Foundation exam.
Exam languages: English
Exam institute: PEOPLECERT
Examination fee: 215,00 € p.P. plus statutory VAT (separately bookable, not included in the price)
Exam insurance: 39,00 € p.P. plus statutory VAT (separately bookable, not included in the price)

 

You can order the examination at the same time, enter « with examination » in the message field or write to training@matrix42.com.

Requirements

You do not need any previous knowledge to participate in the ITIL4 Foundation.
All necessary contents will be taught in the training.

 

With Matrix42, you receive the procedural basics of ITIL and the subsequent Matrix42 product training on Service Management from a single source. Both training courses are optimally coordinated, both in terms of content and schedule.

 

Book the Matrix42 Service Management Training.

Training Location

SERVIEW GMBH
Gartenstraße 23
61352 Bad Homburg